Methodology

  1. Initial Meeting

    • Define the scope of work and terms of reference

    • Clarify mutual commitments and required inputs

    • Determine desired outputs and deliverables

    • Agree on meeting frequency and timeframes

    • Identify expected results and success criteria

  2. STAR Analysis

    • Break down the situation, tasks, actions and results

    • Isolate the root cause behind the visible symptoms

  3. Solution Design

    • Develop and prioritise actions to address the core problem

    • Align the solution with strategic objectives and available resources

  4. Implementation & Follow-Up

    • Support execution of agreed-upon measures

    • Monitor progress, adjust plans and ensure sustainable outcomes

By focusing on clarity, collaboration and actionable insights, I help your organisation unearth the real challenges and chart a clear path forward

Sample Success Using the STARS Framework

Situation: A leading truck distributor needed new leadership to revitalise its commercial vehicle business, expand revenue streams and align operations under a single, cohesive strategy.

Task: I was charged with reorganising and growing a network consisting of a mixture of company-owned locations plus independent dealers — whilst also improving profitability and service performance.

Action:

  • Transitioned the sales model from dealer-driven to in-house, opening two new company-owned outlets and closing one underperformer.

  • Restructured the management team, removing an unnecessary layer and replacing key staff to create a more agile leadership structure.

Result:

  • EBITDA increased by 182% within five years.

  • Truck Sales: +21% in units, +46% in revenue, +77% in gross profit.

  • Spare Parts: +86% in revenue, +102% in gross profit.

  • Service Department: +54% in revenue, +10% in gross profit.

 

What I Can Offer

  • Strategic Planning – Develop short, medium and long-term roadmaps.

  • Business Growth – Identify new market opportunities and optimise existing channels.

  • Problem-Solving – Diagnose complex operational or organisational issues and implement sustainable fixes.

  • Change Management – Restructure teams, streamline processes and build a culture of continuous improvement.

  • Succession Planning – Ensure leadership continuity through effective talent development.

  • Employee Engagement & Retention – Foster a high-performance environment that attracts and keeps top talent.

If you need a seasoned partner to address immediate challenges, drive transformation or lay the foundation for your next phase of growth, I can help. Let’s discuss how my hands-on experience and track record of success can propel your business forward.